Lip balm changed it's shape
"I had a disappointing experience with Minimalist Lip Balm. The product changed from its original creamy consistency to a liquid form. When I contacted customer support, I was told that this was normal. However, I kept the lip balm in my refrigerator for an entire week, and it still remained liquid. I expected better product quality and a more convincing explanation from a brand like Minimalist. Instead of simply dismissing the concern as normal, I believe the team should properly investigate the issue and address the customer's concerns. I hope Minimalist takes this feedback seriously and improves its customer support and product quality checks. Based on my experience so far, I am disappointed."