Damaged product
"Hi, I ordered a Vitamin C serum from your website, but upon opening the package, I found that the product had leaked inside the box and the serum appears oxidized and unusable. The bottle and packaging were messy, and I have not used the product at all due to its condition. I am attaching images for reference. I would like a replacement for the same product instead of a refund. Kindly assist at the earliest."